Summary:

Perform all aspects of property leasing, including but not limited to, lease of property, resident verification, data entry, file completion, answering phones, customer satisfaction and assist in planning resident functions. Perform all tasks in a timely manner.

Essential Duties and Responsibilities:

• Interview prospective tenants and record information to ascertain needs and qualifications.

• Lease 1 in 4 apartments shown targeting 100% occupancy; collect security deposits and all applicable fees; provide rental information.

• Answer phones, show apartments, take applications, prepare lease packets, complete lease agreements, prepare and file work orders and maintain resident files

• Accept rent.

• Inspect condition of premises periodically and report necessary maintenance to Manager.

• Compile listings of available rental property.

• Follow up on callbacks in a timely manner.

• Keep model apartment and workspace clean; light housekeeping of all common areas including but not limited to clubhouse, fitness centers, restroom facilities, pool deck, etc.

• Maintain familiarity with local competition and new units online, shop all competition, and assist with market survey.

• Communicate with supervisor and co-workers about concerns or trends with respect to rentals.

• Complete online Aspire training as required.

• Stay current on rental rates, information and specials.

• Follows policies and procedures.

• Additional duties as needed.

• In person work required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skill/ Ability:

• Identifies and resolves problems in a timely manner.

• Pursues training and development opportunities; strives to continuously build knowledge and skills.

• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

• Maintains confidentiality.

• Speaks clearly and persuasively in positive or negative situations; participates in meetings.

• Contributes to building a positive team spirit.

• Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

• Communicates changes effectively.

• Demonstrates knowledge of market and competition.

• Treats people with respect.

• Analyzes market and competition.

• In person work required.

Education/ Experience:

High school diploma and one to three year’s customer service experience preferably in the apartment industry.

Computer Skills:

To perform the job successfully, and individual should have average computer knowledge.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather); work near moving mechanical parts; outdoor weather conditions and risk of electrical shock. The employee is occasionally exposed to work in high, precarious places and vibration. The noise level in the work environment is usually moderate but can sometimes be loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, walk, climb, balance, stoop, kneel, crouch or crawl

• Use hands to handle or feel objects

• Reach with hands and arms

• The employee is frequently required to talk or hear.

• The employee is occasionally required to sit.

• The employee must regularly lift and/or move up to 25 pounds unassisted.

• Specific vision abilities required by this job include the ability to adjust focus depending on the situation.

How to Apply:

Interested candidates should send their resume to Human Resources at hr@emmergroup.com. For consideration, resumes need to be accompanied with an Emmer Group application. To obtain our application please visit our application page by clicking on the Apply Now button found at the top of the page.